Q: Its a cloudy day and I don’t have any hot water, why isn’t the electrical back up working?

A: A lot of cylinders don’t come with resettable thermostats. This means if you have a really hot day and you’re cylinder has tried to over heat, the thermostat has probably popped and so the electrical back up is not working. There is a small reset button on your thermostat that needs to be pressed (usually with a pin or pen) to reset it, please call the main office for instructions on how to do this. You have probably been running on only solar energy for awhile, you just don’t realise it until you get a few cloudy days in a row and need the electrical back up.
We can install a resettable thermostat for you, so you don’t have to reset it yourself, these cost $60+GST, and usually an hours labour.